Last updated: July 25, 2025
1. Introduction
These Creator Terms of Services (“Terms”) between Locals Ltd. or any of its affiliated entities (“Locals”, “we”, “us”, “our”) and Creator (defined below) govern our provision of the Service to Creator. Locals and Creator may be referred to herein collectively as the “Parties” or individually as a “Party”. These Terms are a legally binding contract between Locals and Creator regarding Creator’s use of the Service.
By accessing or using the App or Website to create and promote Activities as a Creator, you acknowledge and agree to the following Terms, which will bind you at all times and in whatever manner you use the Locals Services. If you do not agree, or you do not have the authority to accept these Terms, you must not use the Locals Services.
2. Application of these Terms
In all cases not provided herein, the relations in connection to Paid Activity shall be governed by the Locals Terms of Use, as well as the Locals Privacy Policy, which are incorporated by the reference, except as explicitly stated herein. By agreeing to these Terms you acknowledged that you have read Locals Terms of Use and Privacy Policy.
Additionally you agree to comply with our Paid Activity Quality Standards, which is the integral part of these Terms.
All capitalised terms not defined herein have the meaning attributed to them in the Locals Terms of Use.
Nothing in these Paid Activity Terms shall be construed to amend or contradict the Locals Terms of Use unless explicitly stated. If there is a conflict between the Locals Terms of Use and the Paid Activity Terms, these Terms shall control.
3. Changes to these Terms
We may make changes to these Terms at any time, including, for example only, in order to: (a) comply with any changes to the law or regulations that apply; (b) to reflect any technical changes, such as to respond to security breaches; or (c) deal with changes to Users’ needs and changes to our business. You should check these Terms each time you access Paid Activity to ensure you understand the terms that apply at that time.
Where possible and provided you have registered an account with us, we will try to notify you of any changes to these Paid Activity Terms by email or a pop-up notice when you next access your account.
If you do not agree to any changes to these Paid Activity Terms that we may make, do not use Paid Activity Service. In addition, you may close your account by contacting us.
4. Access and Use of the Locals Service
Locals service available through website at https://locals.org/ (“Website”) and our mobile applications (“App”) and related software (collectively, “Locals Service” or “Services”) enables Creator to create social activities (“Events”) and/or manage an online community hosted by Locals and accessible by third-party users (“Clubs”), including those to whom Creator has granted access or directed Locals to grant access (such users, the “Members”). The features of the Service available to Creator will be determined if Creator has purchased a paid plan from through Locals’ website, by the subscription tier indicated during the online checkout process.
During the initial subscription period indicated in the Creator’s profile on Locals (the “Initial Subscription Term”) and subject to Creator’s compliance with this Agreement, Locals hereby grants Creator a limited, non-exclusive, non-transferable, revocable license to:
access and use the Service to manage and maintain the Club and/or conduct Events;
make calls to, and receive data from, any application programming interfaces maintained, and made available to Creator, by Locals for use in connection with the Service; and
authorize Members to access the Clubs and/or Events solely pursuant to terms and conditions between Creator and such Members which shall be subject to compliance with this Terms and Locals Terms.
5. Locals Paid plans for Creators
Membership Tiers. Locals provides access to a community space for Creators only hosted by Locals on the Locals Services (platform), available through a tiered membership model. The Starter plan is free and includes access to basic creator tools. Additional features and benefits may be unlocked through paid Pro and Business plans, subject to the terms and pricing displayed within the Locals Services. Please check more details about tiers on the Pricing page or email us at [email protected].
Access and Benefits. Enrollment under Locals paid plans for Creators grants access to enhanced platform features, exclusive creator content, and participation in a private Club hosted by Locals for eligible Creators. Benefits may include workshops, meetups, advanced tools, analytics, and direct feedback channels with the Locals team. Access continues for the duration of the active subscription period.
Subscription Terms. Subscriptions to Pro and Business plans are optional and billed in accordance with the terms disclosed at the time of purchase. Subscriptions renew automatically unless cancelled. Creators may cancel their subscription at any time, and access to premium features will remain active until the end of the current billing cycle. All subscriptions are subject to Locals’ Refund & Cancellation Policy.
6. Paid Activities
Certain Activities offered by Creators through Locals Services require a fee to join or access. These are collectively referred to as “Paid Activities”, and include:
Paid Events: One-off or time-limited Activities organized by Creators that require an entrance fee, ticket, or registration payment for participation; and
Club Memberships: Ongoing access to a Creator’s Club or community space offered on a subscription basis, which may include exclusive Activities, member-only events, or continued interaction and engagement.
As a Creator, you are solely responsible for:
setting and clearly communicating the price, access terms, and scope of your Paid Activities;
handling all communications with Participants before, during, and after the Activity;
managing and resolving any refund requests, disputes, or chargebacks; and
ensuring that your Paid Activities fully comply with these Terms, the Locals Community Guidelines, and the Acceptable Use Policy.
Locals acts only as a facilitator of the transaction between Participant and Creator through the Locals Services. Locals does not set or control the pricing, delivery, or specific content of Paid Activities, nor do we participate in the agreement between the Creator and the Participant. We expressly disclaim any responsibility or liability for payments, performance, or the outcome of any Paid Activity.
All payments are processed through an integrated third-party Payment Provider as described in the Payment Process section.
Creators must publish Paid Activities in accordance with Locals’ Paid Activity Quality Standards and maintain ongoing compliance with those standards. If a Paid Activity fails to meet these requirements, it may be restricted, suspended, or removed from Locals at our discretion. In serious or repeated cases, your account may also be subject to suspension or termination.
Participants are encouraged to carefully review the specific terms and conditions communicated by the Creator before submitting any requests or payments for a Paid Activity.
7. Additional Information
We may require additional verifications or other information from you to use our Paid Activity Service. If any information you provide is incomplete or inaccurate, you may not be able to use it in the Paid Activity Service. You agree to: (a) provide this information in a timely, accurate and complete manner and (b) maintain and promptly update this information in a timely manner to ensure it remains accurate and complete at all times.
We reserve the right to suspend your use of Paid Activity Service if we reasonably believe that your account information is inaccurate or if you fail to provide all required information within the timeframes requested or does not comply with Paid Activity Quality Standards.
8. Payment Process
General Structure. All payments for Paid Activities (Events and Club Memberships) are processed through an external payment service provider (the Payment Processor). Locals does not collect or hold Participant payments on behalf of Creators. Instead, payments are processed directly from Participants to Creators through the integrated payment infrastructure provided by the Payment Processor.
Onboarding by Payment Processor. You will first need to create an account with the Payment Processor (specified below) who may require you to meet certain identity verification requirements according to the applicable onboarding procedure, including without limitation providing proof of identity and/or residence. If Locals or the Payment Processor determines as part of the application or payment onboarding process, or later, that payments cannot be made to you for any reason, you cannot use Paid Activity Service. By accepting these Terms, you expressly authorise Locals to access your transaction data about your Payment Processor connected account activity and transactions and to conduct other activities in connection with the processing and monitoring of revenue share payments under these Terms.
Payment flow. Creator will collect all Direct Payments through the applicable Payment Processor and Locals accept no (and disclaims all) obligation or liability with respect to such collection or the performance or nonperformance of such Payment Processor. Direct Payments are selectively available and may not be available to all Creators. Only Creator duly registered and authorised by Locals and Payment Processor may revenue Direct Payments. No money will be taken until Participants have been approved to participate in a Paid Activity by you. You agree that we may, at our sole discretion and without further notice, determine and change the availability of certain payment solutions, from time to time without any liability to you.
Creator Responsibility. Only Creators who are registered and authorized by both Locals and the Payment Processor may receive payments via the Locals Services. Creators are solely responsible for setting the price of their Paid Activities and for providing any applicable information, disclosures, or refund terms to Participants. Locals is not a party to the agreement between a Creator and a Participant and has no responsibility for the delivery, quality, or outcome of any Paid Activity.
Fees. Each payment is subject to:
a Payment Processor Fee, charged by the Payment Processor for handling the transaction; and
a Locals Platform Fee, charged by Locals for providing access to the Paid Activity tools and services.
All applicable fees are deducted automatically from the transaction amount at the time of payment. Fee amounts are made available to the Creator prior to publishing a Paid Activity and are subject to change with prior notice.
Refunds & Chargebacks. All payments, including the Platform Fee and Payment Processor Fee, are final and non-refundable, unless otherwise required by applicable law. Creators are solely responsible for managing and resolving refund requests, cancellations, or disputes from Participants. In case of a chargeback or transaction dispute initiated by a Participant, the Creator is fully responsible for the resulting financial liability, including the original transaction amount and any associated fees or penalties (collectively, “Chargeback Costs”). Locals may deduct these amounts from future payouts or require direct reimbursement from the Creator. For more information, please refer to the Locals Cancellation & Refund Policy.
Transaction Limits and Currency. For risk and compliance reasons, Locals or the Payment Processor may impose limits on individual transactions or total payout volume. Direct payments are only available in supported currencies and locations, as defined by the Payment Processor.
Availability of Payment Services. Locals reserves the right to determine or modify the availability of specific payment methods, features, or processors at any time, at its sole discretion and without liability. Availability may vary depending on your location, account status, and integration with the Payment Processor.
9. Creator Responsibilities
As a Creator, you are fully responsible for the Paid Activities you organize through Locals. This includes:
Providing Accurate and Complete Information. You must clearly communicate all relevant details of your Paid Activity, including:
any risks, participation requirements (e.g. age, fitness level, dress code, licenses), and
any other information required under the Paid Activity Quality Standards.
Compliance and Conduct. You must:
act respectfully and lawfully towards Participants and others,
comply with all applicable laws and regulations,
avoid any form of harassment, discrimination, or harm, and
ensure your Paid Activities do not breach any agreements you may have with third parties.
Operational Responsibility. You are responsible for:
providing and maintaining any necessary equipment, venues, or materials,
ensuring compliance with safety and legal standards, and
obtaining and maintaining any required permits or insurance. Locals may require proof of such coverage and may restrict access to the platform if not provided.
Refunds, Disputes & Payments. You are solely responsible for handling refund requests, chargebacks, and disputes related to your Paid Activities. However, Locals may intervene where necessary to resolve complaints, ensure legal compliance, or enforce policies. You may be required to repay amounts in cases of excessive refunds, disputes, or policy violations, including through invoice, offset, or other means.
10. Cancellation; Non Performance
Creators should avoid changing or cancelling a confirmed Activity whenever possible. If a change or cancellation is necessary, the Creator must do so with timely notice to the Participant. Cancellations should be rare, unless for safety, or force majeure reasons.
Creator agrees to notify Participants of Activity cancellation as soon as reasonably possible and prior to the Paid Activity start time.
Creator will be the main contact for Participants with Activity requests and complaints, including refund requests (“Claims”).Creator will provide clear instructions and contact information to Participants so that Participants may make any Claims.
11. Remedies
In the event Locals discovers that you are infringing these Terms or any applicable law, Locals may take any or all of the following actions in its discretion in addition to any and all remedies, specified in these Terms or in applicable law:
suspend or terminate your Locals Account;
suspend or terminate these Terms;
alter, edit, restrict, suspend or remove any your Paid Activity or any portion thereof;
disconnect your Payment Processor's account;
block, reverse or refund any or all of your transactions.
Creator agrees promptly and fully reimburse Locals upon demand all out-of-pocket costs and expenses, including without limitation reasonable attorneys` fees and expenses incurred by Locals in collecting due amounts, or any other amounts due and owing from Creator to Locals. Creator agree that if Locals must seek collections for past due amounts and Creator does not respond or pay in full after receiving a collection notice, Locals reserves the right to pursue outstanding balances through judicial proceedings, and such actions are expressly excluded from any arbitration provisions set forth in the Locals Terms of Use.15.3. By exercising right on remedies Locals is not waiving or prejusting any other rights under these Terms.
By exercising right on remedies Locals is not waiving or prejusting any other rights under these Terms.
If Creator fails to pay Locals any amount of owed pursuant to the applicable Terms when due and following late payments, such amount will bear interest calculated from the date due until paid in full at a rate equal to the lesser of 0,01 percent per day and to the maximum amount permitted by applicable laws.
12. Taxes
Creator will be solely responsible for complying with the collection, payment, and reporting of all applicable taxes, including but not limited to duties, value-added taxes, and taxes as required by international tax treaties, in connection with these Terms.
13. Independent Contractors
Both Locals and Creator agree that the relationship of Locals and Creator established by these Terms that of independent contractors and, except as otherwise specifically provided herein, nothing contained in these Terms shall be construed to give either party the power to direct and control the day-to-day activities of the other, constitute the Parties as partners, joint venturers, franchisor-franchisee, co-owners, legal representation, permanent residence (corporate or tax) or otherwise as participants in a joint or common undertaking, allow either Party to create or assume any obligation on behalf of the other Party for any purpose whatsoever or create an employment relationship.
Creators may not create an impression to Users that Paid Activity is sponsored, organised or co-hosted by Locals, except otherwise agreed by the parties.
14. Representation and warranties
Creator represents and warrants to that: (i) you have all necessary right, title, licence and authority to enter into and perform its obligations under these Terms; (ii) all of the information provided by you to Locals and/or the Payment Processor to enrol and participate in the Paid Activity Service is correct, accurate, complete and current at all times Creator represents that any materials used in the Paid Activity Services will not (a) infringe on the intellectual property rights of any third party or any rights of publicity or privacy or (b) violate any law, statute, ordinance, or regulation.
The success of the Paid Activity Service depends on numerous factors beyond Locals control. Creator therefore acknowledges and agrees that the promotion or sale of the Paid Activity (and related receipts) is speculative. Locals does not make any, and expressly disclaims all, representations and warranties as to the profits, revenues or potential success of the Paid Activity and, except as otherwise provided in these Terms, no liability shall be imposed upon Locals based on any claim that (i) more sales or revenue could have been made or earned and/or (ii) better prices or terms could have been obtained.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW IN NO EVENT WILL WE BE LIABLE TO ANY PARTY FOR ANY TYPE OF DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EQUITABLE OR CONSEQUENTIAL DAMAGES FOR ANY USE OF OR RELIANCE ON THE LOCALS SERVICES OR CONTENT, OR ON THOSE AFFILIATED WITH US IN ANY WAY, AND YOU HEREBY RELEASE US FROM ANY AND ALL CLAIMS; INCLUDING, WITHOUT LIMITATION, THOSE RELATED TO LOST PROFITS, PERSONAL OR BUSINESS INTERRUPTIONS, PERSONAL INJURIES, ACCIDENTS, MISAPPLICATION OF INFORMATION, OR ANY OTHER LOSS, PHYSICAL OR MENTAL DISEASE, CONDITION OR ISSUE, OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR DIFFICULTIES.
16. Termination
If you do not comply with our Terms or if we are investigating any suspected non-compliance or misconduct by you, we may take such action that we think is appropriate or necessary, including suspending or ending your access to the whole or any parts of the Locals Services or Paid Activity Services with immediate effect and permanently. If your non-compliance is curable, we will give you a reasonable opportunity to do so. You may contact us about your suspension or ending your access to Locals Services or Paid Activity Services at contacting us.
We retain the right to investigate any non-compliance with these Terms and any misconduct, we shall be entitled to take any action that we deem appropriate or necessary during or in response to such investigation.
Creator may terminate use of these Paid Activity Services, at any time by following the on-screen instructions or by contacting us.
In the case of termination of these Paid Activity Terms we may disconnect your Payment Processor's account.
Locals may choose to stop offering Paid Activity Service, or any particular portion of the Paid Activity Service, or modify or replace any aspect of Paid Activity Services, at any time. We will use reasonable efforts to provide you with notice of our termination of your access to the Paid Activity Service, where, in Locals's sole discretion, failure to do so would materially prejudice you. You agree that Locals will not be liable to you or any third-party as a result of its termination of your right to use or otherwise access Paid Activity Service.
All provisions of these Terms which by their nature shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
17. Contact Us
If you have any questions or concerns regarding these Terms, you may contact us by email.