Paid Activity Quality Standards

In addition to behaving in accordance with our Locals Terms of Use and Community Guides, which apply to all users, Paid Creators should comply with Paid Activity Creator Terms and this Paid Activity Quality Standards specified below.

You should publish your Paid Activity based on the below criteria and you must continue to follow these standards to be available at Locals. If a Paid Activity doesn’t meet these standards, these Paid Activity and/or your account may be restricted, suspended, or removed from Locals.

Paid Activity Quality Standards

Your Paid Activity is required to meet and maintain the criteria specified below to be published and remain active. Locals from time to time may review the quality level of your Paid Activity and may optimize it for the best performance. If the quality level of your Paid Activity is low or noncompliant, your Paid Activity may be restricted, suspended, or removed from Locals.

1. Have a Lead Expertise. Share your real skill with the necessary level of expertise. Be sure to make clear what qualifies you to lead this Paid Activity.

2. Propose a Unique Experience. As an expert, you should clarify what unique experience you have on your Paid Activity. Try to offer something unique or unavailable to the ordinary user, be sure to specify what is special about your Paid Activity.

3. Be informative. Be sure that your Participants have all information about:

• You: Upload your real photos in your profile and fill up your bio, specify your level of expertise, required to perform Paid Activity and, as applicable, your training, licenses, and certifications, including possessing up-to-date first aid and lifesaving certifications;

• Meeting & pickup instructions: date&time; location; directions; accessibility features;

• Activity: What participants will do and any requirements for participation, such as the minimum age, related skills, or level of fitness; do participants need to bring something with them; number of Participants;

  • Add photos and video related to your Paid Activity. Go for relevant photos and videos that is not blurred, pixelated, or heavily-edited.

• Price&Refunds: What is included in the price of your Paid Activity and what is your refund policy.

• Safety: any risks inherent or incidental to the Paid Activity; anything else participants may need to know to safely participate in your Paid Activity (including dress codes, equipment, special certifications, or licenses, etc.).

4. Stay in contact

   
   

   Respond to messages

   Make sure you respond to participant messages quickly and accurately as possible to avoid any miscommunication and improve relations between you and your participant.

   Ask for feedback

   Encourage feedback from previous participants and learn from it, so your new participants will have a better experience and reduce future discrepancies.

   Comply with Content and Hosting Standards

Content Standards

• Be accurate (where it states facts) or genuinely held (where it states opinions), and be kept up to date at all times;

• Do not be defamatory, offensive, bullying, hateful, deceptive, threatening, abusive;

• Do not promote sexually explicit material, violence, discrimination or any illegal activity;

• Do not infringe any intellectual property rights (including copyright, database rights or trademarks) of any other person;

• Do not breach any legal duty owed to a third party, such as a contractual duty or a duty to maintain confidentiality;

• Not contain any advertising or promote any services or web links to other sites; and

• Comply with all applicable law, Locals Terms of Use, Paid Activity Creator Terms, Community Guides and these Paid Activity Quality Standards.

Hosting Standards

When hosting a Paid Activity, you must act with respect towards your participants. In particular, you must not:

• do anything that is not permitted under applicable local, national, or international law or regulation;

• act in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;

• harm or attempt to harm any user, or any other adult, child, or animal, in any way; or

• bully, insult, intimidate or humiliate any user or other person.

Refund Practices

• “No refund” policies are permissible, unless required by law and must be clearly identified.

• If you wish to provide refund you should give specific instructions on how to obtain a refund, including how, when and where to direct a refund request.

• Refund policies may not be changed retroactively.

• Refund policies must otherwise be fair and reasonable.

Scenarios where we recommend you offer a refund:

1. Your paid activity is canceled or postponed and not rescheduled within 90 days.

2. Your cannot fully perform your paid activity as was initially described on purchase date. For example:

   1. You did not explain the Paid Activity precisely on the description page on purchase date, which mislead the user with misinformation.

   2. Participants are unable to attend your paid activity due to your failure to adequately plan for capacity, ingress or egress, or attendance will otherwise subject the user to safety concerns;

   3. You are changing the location of paid activity to a new location.

   4. You are changing the time of paid activity to a new timing.

   5. You have decided to change the format of paid activity to a new format. Example: Paid Creator changes the format from Yoga to Running.

3. You decide to remove a user for inappropriate messages they have sent in the chat before the Paid Activity has taken place.

4. You deleted participant from your paid activity for your personal reasons.

5. Your Paid Activity suspended or deleted by Locals due to violation of these Paid Activity Quality Standards

Paid Activities with special requirements or restrictions

General Rules

• The Creator must not permit Participants who lack required certifications to participate in activities (e.g. scuba diving).

• The Creator is obligated to remove participants whose judgment may be dangerously impaired by drugs or alcohol.

• Activity operation must be conducted in a location fit and safe for the purpose.

• The equipment used must be in good condition and fit to be safely used for the purpose.

• Participants must be informed upfront about any risks inherent to the Activity, and if applicable, relevant safety procedures. The creator must ensure that Participants sign appropriate acknowledgements and releases before any activities are commenced.

• Accessibility for disabled persons must be provided in accordance with local laws.

Permits and Insurances

• Business Licence

  Based on certain factors, your Activity may be considered as a business activity, and be sure before starting to provide your Paid Activity that you comply with local rules that regulate businesses (which may include business registration and/or licensing requirements).

• Permits

  In certain jurisdictions, you may also need to obtain specific permits and/or licenses in order to conduct regulated activities that are part of the Activities. These permits and/or licenses may be required by a local licensing department and/or a federal/national licensing department.

• Insurance

  Locals typically requires documentation of Public Liability Insurance if you run Activities in a high-risk category.

Specific Activities

• Public Property

  Please, contact the local administration to clarify about applicable restrictions and requirements for your activities at public property. Possible requirements may be such as:

  • registration of activity or obtaining special permits or licenses for activities those which are held in parks, forests, protected areas.

  • special restrictions to activity that involves the consumption of alcohol on public property.

  • depending on local requirements, some activities on public property may require an insurance.

• Public Indoor Activities

  Please, contact the local administration to clarify about applicable restrictions and requirements for public indoor activities. Possible requirements may be such as:

  • Valid general liability insurance, covering public indoor activity.

  • Fire protection measures.

  • Crowd control measures including restriction of unauthorized access, enforcement of occupancy limits, and resolution of unruly behavior.

  • Accessibility for disabled persons must be provided in accordance with local laws.

• Food Preparation Activity

  In some locations in order to provide food preparation activity you may first need to register with or obtain a certification or licence from a health authority. For example, for UK based activities food registration is free and can be done online through the Gov.UK website.

• Tour Guide

  Please, contact the local authorities to clarify about applicable restrictions and requirements for Tour Guides. Possible requirements may be such as:

  • a license, certification, and/or training to provide tour-related services.

  • permission to give guided tours at private and public property.

• Activities involving vehicles, including motor, watercraft and aircraft

  Please, contact the local authorities to clarify about applicable restrictions and requirements. Possible requirements may be such as:

  • Valid insurance for each vehicle, covering both the Creator and Participants.

  • Properly maintenance to ensure safe operation and to pass any relevant safety inspection.

  • No vehicle operator, including staff and Participants, may use mobile devices while operating the vehicle. Vehicle operators may not be impaired by drugs or alcohol while operating a vehicle.

  • Capacity limits for vehicles must be enforced.

  • Safety equipment must comply with applicable law and best industry standards, be routinely checked before vehicle operation, and be available in sufficient quantities for all participants.

  • All seats must be securely fixed, bolted, or welded to the floor or upright pillars (as appropriate for the vehicle) and should be in good condition.

  • Seat belts must be integral as per the manufacturer’s fitment using reinforced or load spreading mounting points and must be in good condition and be fully operational.

  • Helmets must be provided (where applicable).

  • Maintenance logs must be kept for each vehicle (where applicable).

  • Procedures for vehicle breakdown, collision, and any other relevant emergency must be posted and documented, and all staff vehicle operators and office staff trained to execute them (where applicable).